Live chat has been around for a while. However, many businesses, especially in the SMB space, have been slow at adopting it. The main reason for slow adoption by SMBs is that they are overwhelmed with the number of live chat software available on the market.
Choosing the right one for your company is not easy, which is why many companies go for the most popular ones. One of the most popular live chat software currently available on the market is PureChat.
PureChat is a live chat software designed for small and medium-sized companies that want a powerful and easy-to-use live chat software to support their customers.
PureChat uses contact history and real-time visitor analytics to power your customer conversations. Together, they give you insights into user experience, the effectiveness of your marketing campaigns, traffic trends, and more.
You can use this information to identify leads and capitalize on your prospects, resulting in more sales.
PureChat's shortcomings and problems
PureChat can be unreliable at times, which is frustrating, especially if you rely heavily on it.
If you have run into this or other issues, or you simply want to see what PureChat alternatives are the best, stick around as we test out the best three ones currently available on the market.
Our rating system
We have spent the last three weeks testing out 15+ PureChat alternatives currently available on the market. Out of those tested, we have narrowed it down to the three ones that performed the best.
Next, we have performed more additional tests on the three software. Based on these tests, we have rated the three PureChat alternatives on the following criteria.
- User experience – How easy is it to use the PureChat alternative?
- Standout features – What are they, and are they worth it?
- Pricing – Does the software justify its price?
- Customer support effectiveness – How is the company's customer support?
Now that you know our criteria – let us explore the three best PureChat alternatives.
Upsend – PureChat alternative for those companies looking to run their sales, customer support, and marketing messaging all from one platform
Upsend is a customer communication and customer engagement platform designed for startups. Upsend offers a no-frills solution for your customer support needs.
The philosophy behind Upsend is to provide a reasonably priced customer support, sales, and marketing messaging software, which companies of all sizes – and especially startups – can enjoy.
Advantages of Upsend
The standout feature of Upsend is the live chat widget, which can be placed right on your website. With the help of the widget, your customers and prospects can quickly and easily contact you.
For your current customers, the live chat widget is intended to be used to help them out with any issues and questions they may have.
As far as your prospects are concerned, the widget allows you to answer their questions and engage them, so that they can become your customers.
Even if you are not there, you can still collect prospects' and customers' emails to pre-qualify them for later.
Your customer support reps can handle an unlimited number of conversations at the same time without any issue, which cannot be said for some of the other PureChat alternatives on the list.
Upsend also works in-app, which means that your customers can reach you even easier.
Other standout features of Upsend include a customer data hub, which is designed to store the info about your customers and any communication history you have with them.
With the customer data hub, you can easily segment and target your customers so that you can more easily nurture them as leads.
Upsend also has one of the best email marketing features in the game. With Upsend, you can easily segment and target customers so that you can send them personalized marketing emails.
You can also set up triggers, sequences, and email campaigns, fully automating your email marketing. This allows you to convert prospects into customers even while you sleep.
Shortcomings of Upsend
As with any software in pre-launch, you are likely to find the usual glitches and bugs. However, you do not have to worry about them, as they will be all fixed once Upsend is launched.
Since Upsend is in pre-launch, if you order now, you will get both an early access to Upsend and the premium lifetime plan.
Upsend vs. PureChat – how are they different?
Even though PureChat has been on the market for longer, Upsend has much better features and is overall a better experience than PureChat.
Upsend's ratings as a PureChat alternative
- User experience: 4/5
- Standout features: 5/5
- Pricing: 5/5
- Customer support effectiveness: 5/5
Freshchat – PureChat alternative to delight your customers wherever they are
Freshchat is a live chat software designed by Freshworks, the company behind many products for businesses of all sizes.
The software helps you support your customers and turn them into your advocates.
Advantages of Freshchat
Freshchat helps you stay on top of all your messaging and deliver customer support at scale with the help of focused messages threads, routing, and integrations with other software.
Some of the most significant features of Livechat include Topics, which enable you to create multiple conversation threads with your customers, and CoBrowsing, which allows you to remotely guide your customers by accessing their desktop while talking to them.
Shortcomings of Freshchat
The biggest issue we ran into was the reliability of the app. The app works great when you do not have lots of traffic. However, it starts bugging out with a lot of traffic, unlike all other PureChat alternatives on the list.
If you only need it to run on smaller websites with not that much traffic, Freshchat is an excellent solution. Otherwise, look into other PureChat on the list.
Freshchat is currently offered in four different plans, which names are quite interesting: Sprot, Blossom, Garden, Estate, and Forster.
Sprout is free, while the rest of the plans have to be paid for. The main difference between them is their intention.
The cheapest plan – Blossom – is intended for small teams, while the most expensive one – Forest – is made for enterprise teams.
Freshchat vs. PureChat – how are they different?
Freshchat is a part of a much broader suite of apps from the company Freshworks.
And as such, it works better when combined with other apps from the same company, unlike PureChat, which works great on its own.
FreshChat's ratings as a PureChat alternative
- User experience: 3/5
- Standout features: 3/5
- Pricing: 5/5
- Customer support effectiveness: 5/5
Crisp – PureChat alternative to increase customer satisfaction with the help of live chat
Crisp is a live chat software designed to simplify your customer support by unifying all your messaging channels into one platform.
You can respond to your website visitors faster and more efficiently, thanks to a shared inbox experience.
Advantages of Crisp
The two standout features of Crisp are automation and support for multiple channels.
With automation, you can get up to 2x more leads because website visitors that get help while shopping are more likely to purchase.
Crisp allows you to respond to customers from multiple channels, which does not disrupt them from their usual workflow. It also enables you to have a single dashboard for all your customer conversations.
Shortcomings of Crisp
Due to the fact that Crisp is such a robust software, it can occasionally get buggy and glitch out, which might annoy some customers.
Crisp currently offers three plans: Free, Pro, and Unlimited.
Free plan is free to use, and it includes just the basic live chat platform. We believe that Crisp offers a free plan to incentivize users to purchase one of the paid plans.
Pro plan is designed for early-stage startups, and it is priced at $25 per month per website.
Unlimited plan costs $95 per month per website. It includes all the bells and whistles of Crisps and is intended for those companies looking for a full-fledged customer service solution.
Crisp vs. PureChat – how are they different?
While both live chat software solutions are similar, Crisp offers more customizability and features.
Crisp's ratings as a PureChat alternative
- User experience: 4/5
- Standout features: 4/5
- Pricing: 4/5
- Customer support effectiveness: 4/5
And that is it. Now that you know more about live chat and its importance for your company, you are ready to choose the best PureChat alternative for your business. To sum up:
If you are looking for a PureChat alternative that is reasonably priced and controlling your customer support, sales, and marketing messaging from one platform, Upsend is right for you.
If you require a PureChat alternative to help you ace your customer conversations, Freshchat could be the right for you.
And finally, if you are looking for a snappy PureChat alternative, Crisp might be the right choice for you.