Customers love websites with live chat.

The person positioned in a little bubble in the corner of the website can help resolve your problems, assist you with your purchase, or do anything else you want while you are free to do anything else.

Live chat has one of the highest customer satisfaction levels of any other channels, making it an ideal way to improve your company's customer service efforts quickly.

When comparing it to different ways of improving customer service, live chat is relatively inexpensive, as well as quick and easy to set up and get started using.

Most of the time, a great live chat app is designed to include the chat inbox, reports, CRM-like customer section, settings, maybe even a knowledge base feature, as well as some other functions.

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Most of the time, a great live chat app is designed to include the chat inbox, reports, CRM-like customer section, settings, maybe even a knowledge base feature, as well as some other functions.

One of the most popular live chat apps that checks almost all those boxes is Tidio.

Tidio is an easy to use live chat app that allows you to connect with your customers instantly.

It is easy to use, and it is powered with chatbots that improve your sales and customer satisfaction, help you generate more leads and get more sales.

Tidio's advantages

The standout feature of Tidio is the chatbots. They are designed to engage, support, and convert your customers while you spend your time focused on other tasks.

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Tidio offers ready-to-use chatbots, or you can build your chatbots, with no coding skills required.

Tidio allows you to talk to your customers in real-time and answer their questions. The live chat app can be set up in seconds.

Tidio's shortcomings and problems

Some features that are free in other competitor software have to be paid in Tidio. Also, Tidio does not have an in-depth reporting feature, which means measuring customer satisfaction is not so easy.

If you have suffered from these or some other problems or might be interested in trying out some of the other Tidio alternatives, stick around as we will be exploring the best four Tidio alternatives for live chat.

But first, we need to show you how we rated the Tidio alternatives.

Our rating system

We tested out 20+ of the most popular live chat software currently available on the market. Out of the 20+ tested software, we narrowed it down to the four best ones. More in-depth tests followed using the same web apps so that we can rank them. Our rank is based on:

  • User experience – How easy is it to use live chat software?
  • Standout features – Are there any, and how good are they?
  • Pricing – Is the software worth the cost?
  • Customer support effectiveness – How good is the company's support?

Now when you know what we tested, here are our picks for the four best Tidio alternatives.

UpSend.io – Affordable live chat, sales, and email automation software for SaaS startups

UpSend is a single platform for all your live chat, email automation, knowledge base, and product tour generation needs.

It combines a few different expensive tools into one affordable system.

With UpSend, you can offer your customers the best possible customer experience while easily converting leads into paying customers.

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Advantages of UpSend.io

What makes UpSend different is the easiest customer segmentation and lead nurturing on the market.

The features of UpSend include a customer data hub that stores all the info and communication history you have with a customer. With this data, you can segment your customers based on their behavior or demographic characteristics.

UpSend's email marketing automation allows you to send personalized and targeted emails to different customer segments. You can also set up triggers and sequences.

With UpSend, you can respond to your customers with lightning-fast. The live chat widget can also be customized to match your brand.

Using UpSend, you can also create product tours to show your prospect how your software works, making them more likely (up to 73%) to purchase.

An additional way to engage your prospect is to have them visit your knowledge base where they can get answers to their questions, leading to better customer satisfaction.

Shortcomings of UpSend.io

Since UpSend is yet to launch, the usual bugs and glitches are present. Do not worry; all of them will be fixed before launch, allowing you to enjoy the app to its fullest.

UpSend.io's pricing

Currently, UpSend is in LifeTime Deal pre-order, only for $49 for 2000 contacts and unlimeted emails.

UpSend.io vs. Tidio – how are they different?

Even though Tidio is a much older app, UpSend has better features that work in many entirely different use cases.

UpSend.io's ratings as one of the best Tidio alternatives

  • User experience – 4/5
  • Standout features – 5/5
  • Pricing – 5/5
  • Customer support effectiveness – 5/5
  • Total: 4.75/5

RocketChat – Open-source team chat software with live chat features

RocketChat is a customer messaging platform for all channels. It allows your team to talk to customers, external users, and partners, using websites, email, social media, and SMS.

Advantages of RocketChat

RocketChat is an open platform, which means that you have access to numerous new and powerful integrations for better customer satisfaction.

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Shortcomings of RocketChat

The software is very robust. This means that, if your employees are not up to par with technology, they will have trouble using the software.

They will get lost in the settings pages, and it will take them lots of time to learn how to use it.

RocketChat's pricing

RocketChat offers two types of plans, a self-managed one and a cloud one.

The self-hosted plan is cheaper, but you have to take into account the cost of running it on your server.

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RocketChat vs. Tidio – how are they different?

The most significant difference between the two is the complexity. They both have similar features, but Tidio is easier to use, especially for non-tech people.

RocketChat's ratings as one of the best Tidio alternatives

  • User experience – 3/5
  • Standout features – 5/5
  • Pricing – 3/5
  • Customer support effectiveness – 5/5
  • Total: 4/5

Drift – Live chat software for sales teams

Drift live chat is a website chat software designed to help you convert more website visitors into leads.

Advantages of Drift

They do this by targeting only the website visitors you want to talk to and routing the conversation to the right sales rep.

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Shortcomings of Drift

Since Drift is such a colossal app (in this review, we only focus on the live chat part of Drift, but they have lots of other features), it can be buggy.

Sometimes, it does not work as advertised, and while using it, we ran into many problems, especially on the end-user side.

Drift's pricing

Drift has four different plans for their live chat portion of the app. One plan, which includes the essential live chat feature is free, while the three others have to be paid.

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Drift vs. Tidio – how are they different?

Both work similarly, but Drift has lots more features that are not available in Tidio.

Drift's ratings as one of the best Tidio alternatives

  • User experience – 3/5
  • Standout features – 5/5
  • Pricing – 4/5
  • Customer support effectiveness – 4/5
  • Total: 4/5

Zendesk – Live chat software for reaching customer instantly

Zendesk Chat is a live chat and messaging software designed to help you make a personal connection with your customers.

Advantages of Zendesk

You can anticipate their questions and offer them help whenever they need it. You can also engage them and, with the help of automation, quickly answer their questions.

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Shortcomings of Zendesk

They offer poor segmentation and filtering. A full-fledged dashboard is also missing, which may scare off some of the users. The interface is cluttered and complicated to use.

Zendesk's pricing

They offer four plans. One is free, but only if you buy their other Support plans, while the other three are paid.

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Zendesk vs. Tidio – how are they different?

Zendesk is a much more feature packet than Tidio, which makes it a better choice if you take the time to learn how it works, as it is not intuitive at all.

Zendesk's ratings as one of the best Tidio alternatives

  • User experience – 3/5
  • Standout features – 4/5
  • Pricing – 4/5
  • Customer support effectiveness – 5/5
  • Total: 4/5

Final thoughts

So there you have it, the four best Tidio alternatives for live chat. We hope that our comparison has helped you make a decision.

To sum up:

If you are looking for a live chat UpSend is the right choice for an affordable live chat, sales, and email automation solution for your SaaS.

RocketChat could be the right choice for those looking to incorporate team chat into their live chat.

Drift could be the right choice for your sales team.

Zendesk could be the right choice for those looking to offer customer help without interruptions.