Customer communication can be challenging. Even if you have an arsenal of digital tools, there always seems to be a wall that is separating your customers from you.

Intercom is one of the tools to help you jump over that wall. Their customer communication platform is designed to help you acquire, engage, and support your customers.


Intercom's advantages

The core features of Intercom include Inbox and Messages. Additional features include Bots, Articles, and Product Tours, all of which you can add or remove at any time.

The Inbox allows you to answer customer questions, while the Messages allow you to send outbound messages to customers and website visitors.

Bots help you qualify leads and automate your customer support, while the Product Tours are there to help you onboard your customers. Articles act as a help center for your product.

Intercom's shortcomings and problems

One of the main problems Intercom users face is its cost. While it is expected that such a robust app costs, not all users are prepared to pay the price, which is why many people are looking at alternatives. If you are one of them, stick around as we explore the best Intercom alternatives.

Our rating system

Here are the parameters to rank all the Intercom alternatives.

  • User experience – How easy is it to use this Intercom alternative?
  • Standout features – Are there any, and are they any good?
  • Pricing – Is the price justified?
  • Customer support effectiveness – How good is the developer's customer service when they are asked tricky questions

Now that you know how we rank – let us explore the four best Intercom alternatives.

Upsend – One of the best Intercom alternatives for those businesses that are looking for a one-stop-shop for all their customer services, sales, and marketing messaging efforts

Upsend is a customer communication and customer engagement platform perfect for SaaS startups of all sizes. If you want to convert leads, create sales pipelines, drive revenue like crazy, you should not look further than Upsend.

Upsend was designed to help you maximize your customer engagement and minimize your spendings. This Intercom alternative does this by letting you fully control your communications, increase your close rates, provide seamless customer experience, and retain your current customers.

Upsend does this by centralizing all your customer communication into one platform and by helping you automate your sales and your email efforts. This leads to improved customer engagement and better conversion.

Advantages of Upsend

What makes Upsend different then Intercom and all the rest of the Intercom alternatives on this list is the wide range of third-party applications and tools you can seamlessly integrate with Upsend, which leads to an even better experience for your customers.

If you want your business to succeed, you need to know more about your customers and you need to stay connected with them all the time.

With Upsend's Customer Data Hub feature, you can achieve both of these, plus more. Customer Data Hub helps keep you updated on everything that concerns your visitors, prospects, leads, and customers, all in real-time.

To grow your startup, you have to lure in prospect, educate your leads, and send email marketing campaigns. All three things can be achieved with the help of Upsend's marketing automation platform. .

To stay in touch with your customers as well as convert leads, you need to respond to them with lightning speed.

Thanks to Upsend's live chat feature, you can easily stay in touch with your customers. Set up messages based on behavior, customize and personalize your messaging, and Upsend will take care of the rest.

All of this can happen both on your website and in your app, depending on what you prefer.


Shortcomings of Upsend

Upsend is currently in pre-launch, which means that some things will not work as expected. However, you do not have to worry about it, as all bugs and glitches will be polished before Upsend is launched.

Upsend's pricing

If you pre-order Upsend now, you can get it for only $49 for 2000 contacts. Here is what the pre-order includes:


Upsend vs. Intercom – how are they different?

Even though Intercom is a much bigger and older app, Upsend is one of the Intercom alternatives everyone should be afraid of.

Just take a look at what Upsend offers and for what price and you can easily see what makes it such a great competitor to Intercom.

Upsend's ratings as one of the best Intercom alternatives

  • User experience: 4/5
  • Standout features: 5/5
  • Pricing: 5/5
  • Customer support effectiveness: 5/5
    Total: 4.75/5

Drift – One of the best Intercom alternatives for sales teams

Drift is a website live chat software designed to help you convert more of your website visitors into leads. It is a part of Drift's conversational marketing and sales tools suite.

Advantages of Drift

Drift's live chat software is designed to help you convert more website visitors into leads by helping you create a better buying experience which can lead to higher engagement from your buyers, up to 15x more than email.

Standout features of Drift's live chat software include targeted offers to only those website visitors your sales team choose, as well as routing for better sales funneling, and the Drift Playbook, to automatically convert website visitors into leads.

There are also personalized messages, notifications, chatbots, reporting, and Drift Intel to make your conversions even better.


Shortcomings of Drift

Drift is a huge app, which means that to experience all its features in their full glory, you should invest more into the entire ecosystem, which drives the cost pretty quickly.

Also, not everything works as expected all the time, especially from the perspective of the prospect.

Drift's pricing

Drift has four pricing plans for its live chat software. One of the plans, the most basic one, is free, while the others have to be paid.


Drift vs. Intercom – how are they different?

Drift is possibly the closest to Intercom, at least when the sheer number of types of features are concerned. They also both work in a similar way.

Drift's ratings as one of the best Intercom alternatives

  • User experience – 3/5
  • Standout features – 5/5
  • Pricing – 4/5
  • Customer support effectiveness – 4/5
    Total: 4/5

HelpCrunch – One of the best Intercom alternatives for unifying all customer communications

HelpCrunch is a customer communication platform on a mission to help you close more deals and customer requests.

Advantages of HelpCrunch

HelpCrunch helps you talk to your website visitors and customers in real-time, allowing you to close more deals and provide customer support at the same time.

Standout features of HelpCrunch include eye-catching live chat and proactive messages, offline and pre-chat forms, tagging, assigning, merging conversations, and customizability.


Shortcomings of HelpCrunch

HelpCrunch, like many of the other Intercom alternatives, has a lot of features. While this may sound awesome at first, you have to be prepared to spend a lot of time learning all the ins and outs of HelpCrunch, which could be counterintuitive in the end.

HelpCrunch's pricing

HelpCrunch is currently offered in three plans, all of which include unlimited contacts.


HelpCrunch vs. Intercom – how are they different?

HelpCrunch is more affordable than Intercom, which means that you get a fully-featured solution for all your customer communication needs.

HelpCrunch's ratings as one of the best Intercom alternatives

  • User experience: 4/5
  • Standout features: 4/5
  • Pricing: 4/5
  • Customer support effectiveness: 4/5
    Total: 4/5

Olark – One of the best Intercom alternatives for customer support

Olark is a live chat software that makes it easy for you to talk to your customers.

Advantages of Olark

Olark allows you to customize your live chat software so that it matches your brand. It also allows you to listen to your customers, learn from them, and improve your product.

You can also easily automate your live chat so that you can engage with more customers. You can also follow live chat analytics for more insights into your customers.


Shortcomings of Olark

The performance, stability, and functionality of Olark are somewhat inconsistent, which could be a huge minus for some potential users.

Olark's pricing

Olark has one of the simplest payment plans but is a bit costly.


Olark vs. Intercom – how are they different?

Olark has simpler pricing, more reporting features, and integrations at no extra charge.

Olark's ratings as one of the best Intercom alternatives

  • User experience: 4/5
  • Standout features: 4/5
  • Pricing: 3/5
  • Customer support effectiveness: 5/5
    Total: 4/5

Final thoughts

So there you have it – the four best Intercom alternatives. Picking the right one for your use case is not easy, but hopefully this post will help set you on the right path.

To sum up:

  • Upsend is the best overall Intercom alternative;
  • Drift is one the best Intercom alternatives for sales team;
  • HelpCrunch is a great Intercom alternative for unifying your customer communication;
  • Olark is an awesome simple Intercom alternative.