Customer support

Great support, meet great efficiency gains

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Live Chat

Much more than just a live chat

Beyond chat software, Upsend simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible share inbox experience. Respond to your website visitor from one solution and reduce your costs thanks to our live chat app.

Get 2x More Leads
          Using Automation

Get 2x More Leads Using Automation

Statistics show that website’s visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service that converts visitors into opportunities.

Have a richer
conversation

Integrated

Users can access to help articles and resolve issues directly from our Live chat.

Chatbot scenarios

Build advanced chatbot scenarios to automate your customer onboarding,

Gifs and Video Preview

Create personal and modern conversational experiences using GIFs and video

File sharing

Share files, images, and documents directly from the chat widget.

Customize your live chat

From colors to languages, to positions; you can customize our chat widget to fit with your brand.

Delight leads and customers with instant answers

Book meetings

Book meetings

Connect your sales team’s calendar with your availability.

Answer from your knowledge base

Integrate knowledge base articles to answer to your customers.

Run bot 24/7

Virtual assistants provide helpful content to visitors.

Route conversations

Build routing rules to address conversation to the right reps.

Tag conversations automatically

Capture and map conversations through our chatbot software.

Take advantage of our chatbot API to strengthen your customer experience

Want to go deeper than the usual chatbot framework?

Upsend lets you craft your own chatbot using our chatbot API. Available in 5 different API libraries, we’ve made it easier for you to connect your business to our platform. Simply connect a third party NPL tool such as…………..! You don’t need to switch between tools anymore, simply let Upsend chatbot handle conversations and artificial intelligence lead your conversation towards the customer experience.